Shipping policy
Here's a shipping/delivery policy for your digital product:
Delivery Policy
Digital Product Delivery Upon completing your purchase, you will receive an initial confirmation email with your order details. As our digital products involve customized processing, please allow up to 48 hours for the delivery of your final results. You will receive a second email containing secure access to your digital product once processing is complete.
Delivery Timeline
- Order confirmation: Immediate (automatic email)
- Processing time: Up to 48 hours
- Final delivery: Via email with secure download link
- Access duration: Unlimited after delivery
Order Processing Orders are processed 24/7, including weekends and holidays. However, technical support is available Monday through Friday, 9 AM to 5 PM EST.
Delivery Methods All products are delivered digitally through:
- Direct email delivery
Failed Delivery If you haven't received your order confirmation within 15 minutes of purchase, please:
- Check your spam/junk folder
- Verify the email address provided during checkout
- Contact our support team at hello@pigment.is
Technical Requirements To ensure successful delivery and usage of our digital products, please ensure:
- A stable internet connection
- A valid email address
- Sufficient storage space for downloading (if applicable)
International Orders As a digital product, our service is available worldwide. There are no additional shipping fees or import duties. However, please note that access to our service may be restricted in certain countries due to local regulations.
Order Tracking You can track the status of your order by:
- Logging into your account on our website
- Checking your email for status updates
- Contacting our support team with your order number
Questions or Concerns If you have any questions about the delivery of your digital product or experience any issues, please contact our support team at hello@pigment.is. We aim to respond to all inquiries within 24 hours during business days.
This shipping/delivery policy is subject to change without notice. The latest version will always be available on our website.